Ontario Heritage Trust Accessibility Service Standards

The Ontario Heritage Trust is committed to a barrier-free and accessible workplace, where every colleague and customer is treated fairly, equitably and with dignity.

The Trust has adopted the government-wide accessible services policy created by the Ministry of Government Services. This policy outlines what the government must do to comply with the regulation and what our customers may expect from us. This policy also supports the service vision, principles and mandatory requirements of the OPS Service Directive, which is intended to guide agencies and ministries in their efforts to meet or exceed customer needs and expectations.

The policy is intended to benefit the full range of persons with disabilities, as defined in the Ontario Human Rights Code. Whether a person's disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with a government service.

On March 12, 2010, the following policies and procedures were adopted by the Ontario Heritage Trust:

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